Last updated: September 30th 2025
At Super Lash Boutique we want every student and customer to be happy with the training, resources, and support we provide. If something hasn’t met your expectations, please let us know so we can put it right.
1. Scope of this policy
This policy applies to:
- Online eyelash extensions training courses purchased through our website.
- Digital resources (e.g., PDF guides) sold by us.
It does not cover services or products purchased from other sellers.
2. How to make a complaint
If you’d like to raise a concern or complaint, please contact us using one of the following:
- Email: superlashboutique@gmail.com
When submitting a complaint, please include:
- Your full name and order number (if applicable)
- The product or course the complaint relates to
- A clear description of the issue
- Any supporting screenshots or evidence (if helpful)
3. Our response process
- Acknowledgement – We aim to acknowledge your complaint within 7 business days.
- Investigation – We will review the details, check order records, and may contact you for more information.
- Resolution – We aim to provide a full response and solution within 14 business days. If it will take longer, we’ll let you know and explain why.
4. Possible outcomes
Depending on the situation, we may offer:
- Clarification or additional support with your course
- Replacement of defective digital files (e.g., broken links, corrupted PDFs)
- Other reasonable remedies to resolve the issue
Refunds for digital downloads (such as PDFs) are not available.
5. Escalation
If you are not satisfied with our response, you may request that your complaint be escalated to a senior member of our team for further review.
6. Your consumer rights
Nothing in this policy affects your statutory rights under consumer protection laws in your country.
